Frequently Asked Questions

Pro Questions?
Pro Answers.

Whether it’s account, technology, or platform related questions, you’ve come to the right place.

To open a Mondeum Pro account, you must submit a valid form of government-issued photo identification and proof of address. Additional documentation may be requested as part of our due diligence process.

You can submit a signed driver’s license, passport or state identification card that is more than 60 days from expiring.

You can submit a utility bill, credit card statement, bank statement or mortgage statement that is not more than three months old.

The application review process typically takes 1-2 business days if all the documents submitted meet Mondeum’s requirements. Look out for emails from us and respond to them as quickly as you can, as missing information can cause delays in opening your account.

Your username, temporary password and other relevant account details will be provided to you via email after your account has been approved. Make sure to retain your approval email for future reference.

Your account approval email will contain a link to download your selected trading platform.

No, clients with applications that have been rejected are not permitted to reapply. If you think that an error was made, please contact our client services team.

You can fund your account by creating a funding profile and making an ACH or wire deposit on the client dashboard. Mondeum maintains a partnership with Plaid to securely connect your bank to our clearing firm.

Wire transfers can take several business days to clear. Upon receipt, your funds will be processed and deposited into your account.

Mondeum Pro accounts require a minimum initial deposit of $25,000 to open an account.

ACH and wire deposits must come from an approved funding profile such as your personal bank account. Deposits from third parties are not accepted.

Account funding must be made in US Dollars.

Your funds are allocated to your brokerage account, which is held by our clearing firm, RQD* Clearing.

You can withdraw available cash from your account by submitting an ACH or wire withdrawal request on the client dashboard.

Yes, you have 30 days after receiving the account approval email to fund your account. If your account is not funded before the end of the 30 days, it will be closed.

Mondeum Pro accounts are subscription-based and include monthly fees for access to your selected trading platform and market data feeds. You are also subject to various trading fees depending on your trading activity. See our pricing for full details.

Platform and market data fees are not prorated and will be deducted from your account’s available cash balance on the first day of the calendar month.

If your monthly trading activity exceeds 500,000 shares, you will receive a rebate on the trading platform fee. However, you will still be required to pay the applicable market data fees.

The trading platform fee rebate is applied within the first 5 business days of the following month for accounts with trading activity exceeding 500,000 shares.

For every 90 days that your account remains inactive (i.e., no trading activity), there is an inactivity fee of $50.00.

We charge a flat-rate commission of $0.0005 (5 mils) per share. See our pricing for full details.

You can view your transaction history on the client dashboard under the performance section. Simply select a start and end date and hit search.

You can view your available cash balance on the client dashboard under the account summary section.

You can view your deposit and withdrawal history on the client dashboard under the funding section.

You can view your account statements and trade confirmations on the client dashboard under the reports section. Simply select a start and end date and hit search.

For urgent trade matters, contact our trade desk by calling 1-844-428-3179 or call 1-833-781-6338 and press 1 for trade support.

No, Mondeum does not share in clients’ profits or losses caused by trading platform technical issues. Sterling Trader® Pro and DAS Trader Pro are trading platforms owned by third-party software providers.

The max intraday buying power permitted is 4:1. The max pre- and post-market buying power permitted is 2:1. Mondeum and its clearing firm may adjust available buying power depending on market conditions. All Mondeum Pro accounts are deemed margin day trading accounts and are subject to applicable margin maintenance requirements. By trading on margin, you are essentially taking a loan against your equity. This means that as your account equity changes, the amount that you can borrow also changes. Your buying power is based on the daily starting equity value of your account.

Yes, traders are prohibited from trading penny stocks/low-priced securities (securities under $5.00), pink sheets, bulletin boards and low average daily volume stocks (under 100,000 shares traded daily using a rolling 30-day average).

Resetting your trading platform password must be done over the phone and requires security verification. Please contact our client services team by calling 1-833-781-6338 or submit a request on the client dashboard and they will call you.

This message means that the username you have entered does not exist. Please ensure you are entering the username provided in your account approval email with no typos. If you think you are entering the correct username, make sure you are connecting to the right server and version of the platform. If this problem persists, please contact our client services team.

This message means that your account is currently inactive. This may be due to the account not being funded or the equity balance falling below the minimum equity requirement. If you believe you are receiving this message in error, please contact our client services team for assistance.

This message is usually associated with an internet issue. Please ensure that you have a stable internet connection. The platform will continue to try to reconnect until a connection is secured. There are 2 ISPs that clients can use to connect to the platform.

Steps:

#1. Click “Setup”, then “Network”.

#2. Select another ISP that can connect to us.

#3. Click “Move Up”.

#4. Click “Commit”.

If you have changed the order of the network and still have network issues and an outage has not been reported, then it means the issue is your internet connection. Please note that it is important for you to maintain both networks in your settings at all times for redundancy.

Once the installation of the software is complete, you can launch Sterling Trader® Pro by right-clicking on the Sterling Trader® Pro icon on your desktop. Make sure to select “Run as Administrator”.

This message means that your account equity is below the minimum equity requirement and your trading permissions have been suspended. You will only be allowed to close existing positions and cancel pending orders. Please note that accounts must maintain a minimum equity balance of $25,000 to maintain trading permissions.

This message means that your account is currently inactive. This may be due to the account not being funded or the equity balance falling below the minimum equity requirement. If you believe you are receiving this message in error, please contact our client services team for assistance.

You can submit an account pause request on the client dashboard. Paused accounts do not have access to trading platforms and do not incur platform or market data fees. Please note that inactivity fees still apply.

You can submit an account reactivation request on the client dashboard.

You can submit an account close request on the client dashboard.